Customer Service

Please familiarise yourself with our shipping policies, return and warranty policy as well as estimated shipping dates.

Shipping rates & times

All in-stock orders will ship out within 2 business days. Shipping within Singapore will arrive within 0-2 days. International deliveries will range from 3-8 days for Asia Pacific and 6-12 days internationally (depending on country). Express mail can arrive within 2-4 days but will cost more.

Warranty & RMA policy

DOA items and items that are damaged pre-shipment twill be replaced by us. Props and frames generally have no warranty unless otherwise stated. Certain electronics carry a one-year warranty and will be specified in the product description.

Customer service

We take customer service seriously. Questions, issues, problems? Pre-sales enquiries? It's all an email away. Email us at sales or support at dronematters.com, review our F.A.Q. or visit our Support Centre